Related Links
 
RMS
NTAC+RMA
Solutions
Consulting
Services
 
 

We provide Infrastructure Management Services (IMS); both onsite as well as offsite (remote) technology services for your organization. Our offerings address the entire range of IT assets of an organization from desktops to data centers integrating all of them for seamless performance and a truly harmonized work environment.

Our offerings include:

Enterprise Management Services  
  Datacentre Support Services  
  Desktop support services  
  IT Help Desk  
  End user support services  
  Enterprise Security Services  

DESKTOP MANAGEMENT SERVICES

Desktop Management Services (DMS) combines effective usage of tools and expertise to ensure the health and performance of desktops and laptops and other computing devices across an organization. DMS enables the management and execution of key tasks remotely, in a secure environment. We help our customers leverage their IT staff from manpower intensive tasks translating into greater end user satisfaction and better productivity at reduced costs while creating a more flexible business infrastructure so that our customers can rapidly respond to the dynamic business environment and the challenges posed by it.

 

Our Desktop Management Services expertise lies in:

Asset Management
  Software Distribution
  Patch Management
  Centrally managed Anti – virus and End – point Protection
  Online Back – up and Management
  Software license monitoring
 

SERVER MANAGEMENT SREVICES

Server Management Services (SMS) involve managing and monitoring Windows, Unix and Linux servers remotely through monitoring key components and the utilization of system resources, including server availability, utilization rate, performance & configuration, automatic discovery, inventory, software & OS deployment and patch management.

Through our Server Management Services offering we bring the benefits of efficiencies through economies of scale and capabilities of aligning technology with our customers’ businesses. Our SMS’s assurance of reliability, security, flexibility, efficiency and overall cost savings not only promises our customers of maximization of return on investment (ROI) per server but also allows channelling of the resultant savings; costs and time, to more important business priorities.

Our Server Management Services offering includes:

Memory, HDD and CPU Utilization
  Network interface and external Storage Availability
  Monitoring the availability and continuity of Critical Services [Uptime of Servers]
  Documenting average utilization of CPU, HDD, Physical and Virtual Memory
  Security and patch notification for Operating System
  Alert notification based on agreed Service Level Agreement

NETWORK MANAGEMENT SERVICES

With the blurring of business and territorial boundaries, centralized and reliable management of network IT infrastructure has become elemental to the existence of any organization today. And so to improve the availability of networks and ensuring uninterrupted services to their internal and external customers, we offer extensive performance and availability monitoring to enable proactive management, expert problem resolution, and facilitate service-based capacity planning across network. Through our flexible Network Management Services, we help our customers in maximizing uptime for their critical networks along with efficient utilization of expensive network resources.

Our solutions proactively monitor, report and manage the network performance and availability of network components, network resource and interface utilization, monitor network thresholds and network usage, proactively detect network degradation, notification of alerts before services get affected and resolve the same. Our offering portfolio also includes configuration management, fault management and load management.

 
 
 
Top